Frequently Asked Questions (FAQ’s)
What is your care approach?
We know that every injury is unique, so we tailor our care approach uniquely to each patient. Many of our patients feel overwhelmed by their injury and the potential number of different medical professionals they need to schedule and manage. Recognizing this, we have built a team that includes board certified physicians in pain management, orthopaedic and neurosurgery as well as nurse practitioners, speech pathologists and mental health specialists. Many patients have found this to be helpful as we can coordinate all your care to get you the right care at the right time. Should you need physical therapy or chiropractors, we have a network of professionals that we can refer you to.
What kind of injuries do you treat?
We treat a wide range of injuries—from head and neck pain to joint, back, and soft
tissue injuries. Whether your pain is new or ongoing, we’ll create a care plan that’s
tailored just for you.
Do you treat emotional symptoms like anxiety or trauma?
Yes. Our team includes licensed mental health professionals who can support you
through the emotional effects of injury and pain.
What if I’ve had a head injury or memory issues?
We can help coordinate cognitive assessments and refer you to the right specialists
if you’re experiencing symptoms after a head injury.
Do you treat patients with PTSD?
Yes. Our staff includes mental health professionals that have treated PTSD.
Do you treat patients with Traumatic Brain Injuries (TBI)?
Yes. We can provide resources for a full cognitive assessment for patients who have symptoms of traumatic brain injury.
How do I make an appointment?
You can fill out our form online or call us (855) 734-2256.
Are same day appointments available?
We do our best to get patients in the same day they call or contact us. If we aren’t able to get you in same day, we make every effort to see you as quickly as possible.
What should I bring to my first appointment?
We will ask you to provide the following information:
- A valid government issued, photo ID.
- Insurance information.
- Any names and contacts of other professionals involved in your injury.
- Completion of the online New Patient Form. This is also available for you to fill out at the office if you don’t have access to the online version.
Where are you located?
We have offices throughout the states Kentucky area and five in North and South Carolina. You can get more information about our locations here.
Do you have parking?
Yes, parking is available at all of our offices.
Can you help with transportation?
We don’t want transportation limitations to get in the way of your appointment. Please call us at (855) 734-2256 and we will do our best to accommodate you.
Do you accept insurance?
Yes. We’ll work with you to understand your coverage and help you through the
process.
Will I have out-of-pocket costs?
Every insurance plan is different. Once we review your information, we’ll go over any expected costs before treatment begins.process.